Terms of Service & Billing Terms
These terms govern your company's use of FireRouters (the "Service"), provided by FireRouters ("we", "us"). By creating an account, or by using the Service on behalf of a company (the "Customer", "you"), you agree to these terms and confirm you are authorized to bind that company.
1. Accounts and users
Each company has its own account with its own users, branches, leads, customers and records. The person who creates the account is its first administrator. Administrators can add, change and deactivate users. You are responsible for all activity under your account and for keeping login credentials confidential.
2. Free plan and paid usage
Every account starts on the Free plan, which includes one administrator user and up to 50 contacts at no charge. A "contact" is any lead or customer record stored in your account; leads and customers are counted together. A lead that has been converted into a customer counts once.
A valid payment method is required before you add a second active user. Once you pass 50 contacts, you may add up to 10 more (60 in total) before a payment method is required. After that, new leads and customers cannot be added until a payment method is on file.
3. Fees
Paid usage is billed monthly and is the sum of a user fee and a contact fee:
- Users: $24 per month for each active user beyond the first administrator, whatever the user's role (administrator, branch manager, sales rep or service rep).
- Contacts: the first 50 contacts are free. From the 51st contact the contact fee is $34 per month, and it goes up by $20 per month for each further block of 50 contacts. There is no cap on the number of contacts or on the contact fee.
| Contacts | Contact fee per month |
|---|---|
| 1–50 | $0 |
| 51–100 | $34 |
| 101–150 | $54 |
| 151–200 | $74 |
| Each further 50 | +$20 |
Example: an administrator plus three reps (three paid users) with 120 contacts pays $72 + $54 = $126 per month. All prices are in US dollars and exclude applicable taxes.
4. Automatic upgrades and automatic billing
By creating an account and adding a payment method, you agree and authorize the following. Your subscription upgrades automatically, with no further action or confirmation needed from you, whenever your usage moves into a higher pricing level. That happens when you (a) add or reactivate a user beyond the first administrator, or (b) add or import leads or customers that take your total contacts into a higher contact tier. When an automatic upgrade happens, you authorize us and our payment processor to charge the payment method on file, right away, the prorated difference between your old and new monthly price for the rest of the current billing period, and to charge the full upgraded monthly price on each renewal date after that until your usage changes.
Automatic upgrades have no upper limit, because there is no cap on users or contacts. You can see your current usage, your current monthly price, the next contact tier and a record of every automatic upgrade on the Billing page in the app. You control your costs by managing your users and contacts. We may also email a receipt for each charge to your billing email address.
5. Payment method and authorization
Payments are processed by our payment processor, Stripe. We do not store full card numbers. By adding a payment method you authorize recurring charges as described in these terms, including automatic-upgrade charges under Section 4, until you cancel. You agree to keep your payment method and billing email current. If your card is replaced or updated by your bank, we may use the updated details where the card network allows it.
6. Billing cycle, proration and downgrades
- Your billing period starts on the date your first paid charge is made and renews monthly on the same day.
- Increases (more users or a higher contact tier) take effect immediately and are prorated as set out in Section 4.
- Decreases (deactivating users, or deleting contacts so you drop into a lower tier) take effect from your next billing period. No partial credits or refunds are issued for the current period.
- If your usage returns to the Free plan limits (one user and 50 or fewer contacts), your price drops to $0 from the next billing period.
7. Failed payments
If a charge fails, we will retry it and let the account administrator know. While a balance is past due we may prevent new users and contacts from being added. If a balance is still unpaid 30 days after the first failed attempt, we may suspend access to paid features until it is paid. Your data is not deleted because of a failed payment during this period.
8. Taxes
Fees exclude sales, use, value-added and similar taxes. Where we are required to collect them, they will be added to your invoice.
9. Price changes
We may change our prices or pricing structure. We will give the account administrator at least 30 days' notice by email or in the app before a price increase affects you. The new prices apply from your first billing period after the notice period ends. Automatic upgrades under Section 4 are not price changes; they apply the published prices to your changed usage.
10. Cancellation and refunds
You can cancel paid usage at any time by deactivating paid users and reducing contacts to Free plan limits, or by contacting us. Cancellation takes effect at the end of the current billing period. Fees already charged, including prorated automatic-upgrade charges, are non-refundable except where the law requires otherwise or where we have made a billing error.
11. Your data
You own the business data you put into FireRouters. We use it only to provide and improve the Service, and we keep each company's data separate from other companies' data. You are responsible for having the right to collect and store the contact information you enter.
12. General
The Service is provided "as is" to the extent the law allows. Our total liability for any claim relating to the Service is limited to the amounts you paid us in the 12 months before the claim. We may update these terms; if we make material changes we will notify the account administrator, and continued use after the effective date means you accept the updated terms. For billing questions, contact hello@firerouters.com.